Our platform utilizes a strict privacy-by-design architecture. Because video processing occurs locally on the edge node, your deeply sensitive raw visual data never leaves your premises. Only lightweight, alphanumeric metadata (e.g., "Authorized User ID 402 entered at 08:00 AM") is transmitted via outbound connection for dashboard synchronization.
Technical Support Policy
To ensure high-quality service, technical support operates under strict Service Level Agreements (SLAs). Before a technical support ticket can be initiated, customers are required to fulfill specific technical prerequisites.
Customers must verify their localized RTSP stream access via VLC player.
Customers must verify minimum outbound internet speeds for metadata synchronization.
This prerequisite barrier ensures that our support engineers are utilized for edge AI diagnostics rather than basic IT network administration tasks.